At Sheridan Student Union (SSU), we are proud to be the number one employer of students at Sheridan.
As a student led organization, we work hard to cultivate an environment of opportunity and discovery for students to thrive in.
Join the team, build new skills, be part of the #SheridanLife!
Thank you for your interest in joining the Sheridan Student Union team! All applicants who are selected for an interview will be contacted directly.
Part-Time, Student Position (Oakville, TRAF Campus)
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Please note that this position will require you to work in a physical space on campus.
The Customer Service Representative will be the main contact for all students’ inquiries related to the SSU and our services. The Customer Service Representative works closely with students as well as SSU Executive team and professional staff.
Specific Duties Include:
Answer front line questions regarding all SSU services including Health and Dental plan, Food First, Legal Resource, Graduation Photos, Tax Service etc.
Promote services offered by the SSU by explaining what we offer, how to use the service, and the features and benefits of the service
Ensure all emails, voicemail, live chat messages and virtual platform (when applicable) are answered in a timely manner and any serious issues are escalated to the appropriate manager
Recording a detailed daily log of completed tasks, pending tasks, student inquiries, and student feedback
Work with all team members in a fair and respectful manner in accordance with legislation and SSU Policy and Procedures. Contribute ideas in relation to operational efficiency and service standards and make recommendations to the Director of Services and Assistant Services Manager
Participate in virtual and in-person events, info-sessions, engagement activities, Open House and Orientation when needed
Mandatory attendance at all relevant training and team meetings
Perform other duties as assigned throughout the year by the Assistant Services Manager and Director of Services
Booking and coordinating college classrooms, boardrooms, and tables for SSU Clubs, SSU Executives and SSU Staff (if restrictions are lifted by the college regarding campus access)
Cleaning and tidying of CSR work desk
Doing facility checks in our spaces and troubleshooting/fixing anything that may fall under our department
Coordinating and sorting interoffice mail, follow guidelines for distributing packages shipped to our offices.Wear provided uniform for every scheduled shift
Assist students with faxing, laminating, and binding services
Required Skills:
Ability to deal effectively and courteously with the Sheridan community
Must be punctual and arrive to all shifts on time
Be present at the desk during your scheduled shift
Answer all incoming emails and live chats quickly and in friendly and helpful manner
Willingness to host and participate in virtual and in person events considered a strong asset
Enthusiastic, punctual and professional
Desire to work with groups of students in diverse settings
Part-Time, Student Position (Brampton, DAV Campus)
-
Please note that this position will require you to work in a physical space on campus.
The Customer Service Representative will be the main contact for all students’ inquiries related to the SSU and our services. The Customer Service Representative works closely with students as well as SSU Executive team and professional staff.
Specific Duties Include:
Answer front line questions regarding all SSU services including Health and Dental plan, Food First, Legal Resource, Graduation Photos, Tax Service etc.
Promote services offered by the SSU by explaining what we offer, how to use the service, and the features and benefits of the service
Ensure all emails, voicemail, live chat messages and virtual platform (when applicable) are answered in a timely manner and any serious issues are escalated to the appropriate manager
Recording a detailed daily log of completed tasks, pending tasks, student inquiries, and student feedback
Work with all team members in a fair and respectful manner in accordance with legislation and SSU Policy and Procedures. Contribute ideas in relation to operational efficiency and service standards and make recommendations to the Director of Services and Assistant Services Manager
Participate in virtual and in-person events, info-sessions, engagement activities, Open House and Orientation when needed
Mandatory attendance at all relevant training and team meetings
Perform other duties as assigned throughout the year by the Assistant Services Manager and Director of Services
Booking and coordinating college classrooms, boardrooms, and tables for SSU Clubs, SSU Executives and SSU Staff (if restrictions are lifted by the college regarding campus access)
Cleaning and tidying of CSR work desk
Doing facility checks in our spaces and troubleshooting/fixing anything that may fall under our department
Coordinating and sorting interoffice mail, follow guidelines for distributing packages shipped to our offices.Wear provided uniform for every scheduled shift
Assist students with faxing, laminating, and binding services
Required Skills:
Ability to deal effectively and courteously with the Sheridan community
Must be punctual and arrive to all shifts on time
Be present at the desk during your scheduled shift
Answer all incoming emails and live chats quickly and in friendly and helpful manner
Willingness to host and participate in virtual and in person events considered a strong asset
Enthusiastic, punctual and professional
Desire to work with groups of students in diverse settings
#WorkPerks
Here at the SSU, we are proud to offer:
Flexible work hours for students to accommodate class schedules and academic commitments.
An inclusive and diverse environment, committed to accessibility and learning outcomes for all students.
Training and professional development opportunities throughout the year.
30% OFF Grad Photo bookings!
