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Reporting to the Assistant Services Manager, the Customer Service Representative will be the main contact for all students’ inquiries related to the SSU and our services. The Customer Service Representative works closely with students as well as SSU Executive team and professional staff.

Specific Duties Include:

• Answer front line questions regarding all SSU services including Health and Dental plan, Food First, Legal Resource, Graduation Photos, Tax Service etc.

• Promote services offered by the SSU by explaining what we offer, how to use the service, and the features and benefits of the service

• Ensure all emails, voicemail, live chat messages and virtual platform (when applicable) are answered in a timely manner and any serious issues are escalated to the appropriate manager

• Recording a detailed daily log of completed tasks, pending tasks, student inquiries, and student feedback

• Work with all team members in a fair and respectful manner in accordance with legislation and SSU Policy and Procedures. Contribute ideas in relation to operational efficiency and service standards and make recommendations to the Director of Services and Assistant Services Manager

• Participate in virtual and in-person events, info-sessions, engagement activities, Open House and Orientation when needed

• Mandatory attendance at all relevant training and team meetings

• Perform other duties as assigned throughout the year by the Assistant Services Manager and Director of Services

• Booking and coordinating college classrooms, boardrooms, and tables for SSU Clubs, SSU Executives and SSU Staff (if restrictions are lifted by the college regarding campus access)

• Cleaning and tidying of CSR work desk

• Doing facility checks in our spaces and troubleshooting/fixing anything that may fall under our department
  Coordinating and sorting interoffice mail, follow guidelines for distributing packages shipped to our offices.

• Wear provided uniform for every scheduled shift

• Assist students with faxing, laminating, and binding services

Required Skills:

• Ability to deal effectively and courteously with the Sheridan community

• Must be punctual and arrive to all shifts on time

• Be present at the desk during your scheduled shift

• Answer all incoming emails and live chats quickly and in friendly and helpful manner

• Willingness to host and participate in virtual and in person events considered a strong asset

• Enthusiastic, punctual and professional

• Desire to work with groups of students in diverse settings

Qualifications:

• Full-time or part-time day Sheridan student for all academic years and maintain a minimum 2.5 GPA

• Excellent communication, organizational and customer service skills

• Ability to handle confidential information in a professional manner

• Proficient with computer software

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The function of a kitchen staff member covers a wide variety of responsibilities in the daily operations of the SSU facilities and may be modified from time to time by the Food & Beverage Manager. It is important to note that not all functions and duties are contained within this definition, and the position itself should be ever changing and adaptive.  Nevertheless, specific roles and responsibilities allocated to this position include, but are not limited to the following:

• Ensuring all menu items are prepared timely, safely and served according to venue standards.

• Keep a clean and organized work area at all times.

• Uphold food safety standards, and ensure a safe, quality product is always being served.

• Maintain consistent, efficient service during peak times.

• Perform daily and weekly cleaning tasks as prescribed by the Food & Beverage Manager.

• Keep dish area, staff areas, and food storage area clean and organized.

• Remove garbage, organic, and recycling items efficiently and safely.

• Be mindful of personal appearance and outlet appearance at all times – this includes being in proper uniform, keeping hair tied or covered, wearing gloves, and washing hands thoroughly.

• Follow and maintain all health and safety regulations

• Food Safety certification Level 1 (training & certification arranged through the SSU).

Qualifications:

• Punctual

• Organized

• Enthusiastic

• Team oriented

• Able to multitask and manage time efficiently

• Friendly disposition

• Great listening skills

• Able to problem solve

• Outgoing and positive

• Ability to take & follow directions

• Great communication skills

• Responsible and professional

• Demonstrates personal integrity & honesty

• Able to handle cash and electronic transactions

• Ability to work calmly and effectively under pressure
  

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The functions of a Booster Juice crew member cover a wide variety of responsibilities in the daily operations of the SSU hospitality & facilities and may be modified from time to time by the management team. It is important to note that not all functions and duties are contained within this definition, and the position itself should be ever changing and adaptive.  Nevertheless, specific roles and responsibilities allocated to this position include, but are not limited to the following:

• Ensuring all menu items are prepared timely, safely and served according to corporate standards.

• Keep a clean and organized work area at all times.

• Uphold food safety standards, and ensure a safe, quality product is always being served.

• Maintain consistent, efficient service during peak times.

• Perform daily and weekly cleaning tasks as prescribed by the management team.

• Keep dish area, staff areas, and all food storage area clean and organized.

• Remove garbage, organic, and recycling items efficiently and safely & dispose in the proper allocated areas.

• Be mindful of personal appearance and outlet appearance at all times, adhering to corporate uniform specifications – this includes wearing the proper uniform, keeping hair tied or covered, wearing gloves, and washing hands thoroughly and regularly (ie. after handling cash & using washrooms, before handling food, etc.).

• Ring in orders as necessary into the point of sale (POS) ystem and adhere to proper cash handling processes.

• Follow and maintain all health and safety regulations.

• Food Safety certification Level 1 (training & certification arranged through the SSU). 

BENEFICIAL QUALIFICATIONS

• Punctual

• Organized

• Enthusiastic

• Team oriented

• Able to multitask and manage time efficiently

• Great listening skills

• Friendly disposition

• Able to problem solve

• Outgoing and positive

• Ability to take & follow directions

• Great communication skills

• Responsible and professional

• Demonstrates personal integrity & honesty

• Able to handle cash and electronic transactions

• Ability to work calmly and effectively under pressure